Legal

Privacy Policy

1. Introduction

This Privacy Policy explains how FRM Prep Lab ("we", "our", or "the service") collects, uses, and protects information when you use our website and learning platform.

FRM Prep Lab is an online exam preparation platform designed to help users practice for the Financial Risk Manager (FRM) Part I exam through quizzes, mock exams, and performance tracking.

By using the service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect only the information necessary to operate the platform and provide the learning experience.

Account Information

When you create an account, we may collect:

  • Email address
  • Name (if provided through login providers)
  • Encrypted password (stored securely through our authentication provider)

You may also create an account using third-party login providers such as Google. In this case, basic profile information associated with your account may be shared with us.

Learning Activity

To provide the core functionality of the platform, we store information related to your activity, including:

  • Quiz answers
  • Quiz results and scores
  • Practice history
  • Performance statistics by topic

This information allows us to show your progress and improve your learning experience.

Communication Information

If you contact us through a contact form or email, we may store:

  • Your email address
  • Your message
  • Any information you choose to include

Payment Information

If you purchase access to the platform, payments are processed through a third-party payment provider. We do not store full payment details such as credit card numbers.

The payment provider may collect billing information necessary to process the transaction.

3. How We Use Your Information

We use the collected information only for purposes related to operating the platform, including:

  • Creating and managing your account
  • Authenticating users
  • Providing access to quizzes and exam simulations
  • Tracking learning progress and statistics
  • Sending essential account emails (such as verification and password reset)
  • Processing payments and granting access to paid features
  • Responding to support requests

We do not sell personal data to third parties.

4. Email Communications

We may send essential service emails, including:

  • Account verification
  • Password reset
  • Important service notifications

These emails are necessary for the operation and security of your account.

We do not send marketing emails without user consent.

5. Cookies and Tracking

The platform does not use advertising trackers or marketing cookies. However, minimal technical cookies or similar technologies may be used to:

  • Maintain login sessions
  • Ensure secure authentication
  • Operate core platform functionality

These cookies are strictly necessary for the service to function.

6. Third-Party Services

To operate the platform, we rely on trusted third-party infrastructure providers, which may process limited personal data on our behalf. These services may include:

  • Authentication providers
  • Cloud infrastructure and database hosting
  • Payment processing services
  • Email delivery services

These providers process data only to provide the services required to operate the platform.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • Secure authentication systems
  • Encrypted connections (HTTPS)
  • Restricted access to infrastructure
  • Secure cloud hosting

While no online system can guarantee absolute security, we work to protect your information using industry-standard practices.

8. Data Retention

We retain personal information only as long as necessary to provide the service.

If you delete your account or request deletion, we will remove your personal data from our systems within a reasonable time unless retention is required for legal or operational purposes.

9. Your Rights

Depending on your location, you may have rights regarding your personal data. These rights may include:

  • Access to the data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Request restriction of processing
  • Data portability

Users located in the European Economic Area (EEA) have these rights under the General Data Protection Regulation (GDPR).

To exercise these rights, you may contact us using the details below.

10. International Users

FRM Prep Lab is available worldwide. By using the service, you understand that your information may be processed in infrastructure located outside your country of residence.

We take appropriate safeguards to protect user data regardless of location.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the platform or legal requirements.

When updates are made, the "Last updated" date will be revised. Continued use of the platform after changes indicates acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy or your personal data, you may contact us through our contact form.